helpdesk@legal-automation.com

Q. Do you get Microsoft security warnings like "Security Warning: Unsafe expressions are not blocked" or "This file may not be safe if it contains code that was intended to harm your computer. Do you want to open this file or cancel the operation?"

A. These messages originate from Microsoft's operating system in an effort to warn you about possible threats (Our program isn't a threat). If you get these message try these 2 things:

Step 1. Install Microsoft Jet 4.0 SP8. If you have Windows XP and keep your computer up to date with Microsoft downloads you will not need this step. If your software is newer than this update, you will see a message and an option to cancel - so give it a try.

Step 2. Change your security level to 'low' for macros running under Access 2003 which our program has.  Click here to change your security levels. Double-click the icon msecure10.mde, select 'low' then click "Security" button in upper left-hand corner of screen.

Step 3. Restart our program.

A. Existing users should send an email to helpdesk@legal-automation.com. Send us the name and address of the person who paid for the software. We will check our database and either call or email you with the number. A small charge will apply if your ship date exceeds six months.

Q. What is the best way to get support?

A. We offer free email support from helpdesk@legal-automation.com with a 24-hour turn around. Our salespeople may or may not have the resources to help you with a particular support problem at the time, depending on where they are when you call (like no computer handy). We have a lot of support scripts and knowledge base items accumulated from various situations. Rather than have you search around, just email us with your problem and get a personalized answer.

Q. While in the Sell Wizard in Fiduciary Accounting for Professionals I get the message 'Incomplete sale.. Are you missing the X or Y schedule?"

A. Two things cause this message:

1) X (transfers Into Accounts) and Y (Transfers Out of Accounts) transfer schedules are required to exist if you use the Sell Wizard to sell your property. These schedules are generated automatically when you create a new accounting with the Create Accounting Wizard. Check your help file under 'Sell an Item'

2) If you sell an item for exactly the same amount as you started with, you may be tempted to skip the pick list choice of whether it is a gain or a loss. Not making a choice produces this error. A work around for the problem is to make a gain or loss schedule choice, then proceed with the sale.

Q. When I edit a schedule and close the schedule, I get kicked out of the program.

A. You are clicking the wrong close (x) box in the upper right hand corner of the screen. To make sure this doesn't happen, click on 'close current screen' from the menu at the top of the screen instead.

Q. After I installed the program it gives me an error message like ' Searching for MSAccess.exe'

A. If you have your Office software installed on a network drive you will need to change your shortcut to the program to the new location. We assume that Office is installed in the default location. Email for details.