A. For existing users, check the 'About' box menu item. To otherwise find your number, send an email to helpdesk@legal-automation.com. Send us the name and address of the person who paid for the software. We will check our database and either call or email you with the number. There may be a support call charge if your purchase is over 6 months old.

Q. I want to copy my program on my laptop for trips to my client. How can I do this? 

A. You need to purchase a second license for an additional PC. After you do this we will forward the instructions.

Q. I have installed your software but don't see a desktop icon. How to I start it?

A. Click Windows Start button, then All Programs, find your program on the menu list and click to start.

Q. What is the best way to get support?

A. Our phone is our traveling salesperson's line. We offer free email support from helpdesk@legal-automation.com with a 24-hour turn around. Our salespeople may or may not have the resources to help you with a particular support problem at the time, depending on where they are when you call (like no computer handy). We have a lot of support scripts and knowledge base items accumulated from various situations. Rather than have you search around, just email us with your problem and get a personalized answer.

INSTALLATION PROBLEMS ON PREVIOUS VERSIONS:

ERROR: "Syntax error in Query update #99/99/9999 99:99:99 P.M."  Can't install program. Your computer's regional settings must be for P.M. not PM. Check the way you have set your time/date settings.

ERROR: "Unrecognized database format."  You have a different version of Access on your machine, usually a higher version. We have fixes for all products, depending on your version that we can e-mail you. On the Probate CD, check the directory "Access 2000 version: and execute the EXE file located there to install the 2000 version.

COURT TRUST acCOUNTING QUESTIONS

Q. My system is slow. What can I do?

A. V2.6 fixes problems with very large accountings. Email us for details. In some cases, your data base has had so many entries you need to repair and compact it. You can do this yourself if you have a copy of Access 2002 (XP) or Access 2003. Otherwise we can do it for you as a level 2 support call.

Q. I have an account that has liabilities (debts) included in the opening Inventory on
Hand on an accounting.

A. We have a special write up on this we can email you. Basically we recommend they start out as a separate schedule. You can also use a negative number on the beginning Inventory but this is less accepted. This is pretty common.

Q. I am having a problem with the sorting of the Schedules of Receipts and Disbursements.  I know you can choose to print by "date" or by "category", but when I print by "category" the dates get totally out of order.  Is there a way to keep the dates sorted in order within each category?  I prefer to have things totaled in categories, but I don't like the look of the mixed up dates. 

A. This problem has been fixed with Version 1.0c. We can e-mail you the update.

© 2005 Legal Automation. Sales: 623-523-7603
Technical help: helpdesk@legal-automation.com